Islamabad, November 16,
2011: To facilitate its customers and moving towards the goal of
becoming their digital life partner through innovative services, Zong, the
fastest growing network of Pakistan, has successfully revamped its website. New
user-friendly features which have been added to the website include value added
services activation facility, online chat to provide online support and poll
for customer feedback.
Zong has shown tremendous growth
in the telecom sector. Keeping in mind the growing number of its subscribers,
the company is continuously striving to facilitate its users through
state-of-the-art services. Revamping its website is one such effort. The
updated website now features new theme, improved text, novel artwork and a
brand new value added services landing page.
Sajid Mahmood, chief information
officer of zong says, “We are always trying to meet the ever changing and
challenging demands of today’s customer. Today, internet has provided people
with a platform bigger than any other knowledge base. Taking lead on the
opportunity, we have re-vamped the complete Zong Website. We have incorporated
several changes and plan to continue bringing such transformations at regular
intervals. The new website is user friendly and is designed while keeping in
mind the ease of our subscribers.”
The latest online Value Added
Services system will allow the customers to subscribe to all SMS based value
added services directly through the website. Through the online chat facility,
users will be able to register their complaints, queries, feedback on services
by chatting with the customer relationship officers in real-time. Online-poll
will be used to seek customers’ opinion on varied topics. PR
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