Warid Outsources its Karachi Call Center

Warid Telecom and The Resource Group (TRG) have signed an agreement whereby TRG will provide a significant set of Call Center services to Warid Telecom's subscriber base in the country.

The company has outsourced its Karachi Call Center operations to TRG. Company operates with another call center in Lahore, which is retained for now.

This outsourcing will ultimately translate into greater operational efficiencies and better customer experience for Warid subscribers, said a statement issued by the company.

While speaking on the occasion Mr. Muneer Farooqui, CEO Warid Telecom said:

We are pleased to partner with TRG, who have the expertise in providing world class customer services. Our objective is to further enhance the customer experience and make it worthwhile.

"We are very excited about our partnership with Warid Telecom," said Mr. Nadeem Elahi, TRG's Country Head for Pakistan. "TRG is not only Pakistan's largest exporter of IT-enabled services, but a leader in providing Business Process Outsourcing solutions to renowned brands across the globe and in Pakistan. The Warid-TRG agreement is also not a typical outsourcing arrangement, rather it is a strategic partnership where TRG is in close collaboration with Warid's staff of 120+ personnel at the Karachi facility and is committed to working with the same staff in bringing about efficiencies both in the operations and technology front over the next several years. This is important because it shows the tremendous faith and commitment that Warid has placed in TRG's capabilities and market reputation".

Sourece: ProPakistani.pk